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Frequently Asked Questions

How to Add eSIM (Android/iPhone)

A:

Adding an eSIM generally requires being in Wi-Fi environment with airplane mode turned off. If these conditions are not met, you may not be able to add the eSIM.
 
 1. Method Using QR Code:
 the QR code is attached in the email from us. When adding the eSIM from ""Settings,"" open the camera and scan the QR code to add the eSIM to your device.
 
 2. Manual Input Method:
 SM-DP+ Address and Activation Code: On iPhones and some Android devices, you can add the eSIM using these two codes. The manual input SM-DP+ address and activation code are listed below the QR code in the email. If you don’t have a device to display the QR code or cannot scan it, manually enter these codes. 
*Note: The SM-DP+ address is not a website URL and cannot be accessed via a browser. Make sure not to include parts like ""http://"" when entering it.
 
 LPA:1$ Code: Some Android devices can use the LPA code to add the eSIM. This code is also listed below the SM-DP+ address and activation code. The link within the code is not an accessible URL and will not display anything if accessed.
 
 3. For T-Mobile eSIM: 

T-Mobile eSIMs can be added directly to your device by providing the EID and IMEI (for available SIM) to the carrier. You will receive a notification when it is added.

Get eSIM email

A:



Once you complete the registration process on our reservation registration site, you will receive an email within approximately 5 minutes containing a QR code, activation code, and other eSIM information.


*If you are purchasing directly from our website, there is no need to register for a reservation, please check the email address you entered when purchasing




Haven’t received the email

A:

Please check if you have received an email sent from "service@almondsim.com."

If you can't find it, please check your spam folder, or contact our customer support

Does the phone support eSIM

A:

Check if your device has the EID.


Generally, dialing *#06# on your device will display the IMEI and EID information.


If it shows MEID or SEID instead, your device does not support eSIM and cannot be used.

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