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Notes on purchasing/using eSIM

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Get eSIM email

Haven’t received the email

Does the phone support eSIM

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Using/Adding eSIM

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How to Add eSIM (Android/iPhone)

Do not press "Switch to eSIM"

"Cannot activate" - Unable to add to the phone

"The eSIM is no longer valid"

"Activation failed"

"Activating…"

"Not compatible"

Can I change phone after adding the eSIM?

Do not remove the eSIM before the end of the package.

Troubleshooting

How to turn on and switch eSIM line

How to Check and Remove SIM Lock

About Data Roaming

About APN

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About Network Settings Reset

eSIM Basic Questions

How to Use eSIM (iOS instructions)

How to Use eSIM (Android instructions)

How to Delete the eSIM

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About T-Mobile eSIM

SIM card
Notes on purchasing/using SIM

Installation and usage settings

Troubleshooting

SIM Basic Questions

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Does the phone support eSIM
Almond，2024/10/12

Check if your device has the EID.


Generally, dialing *#06# on your device will display the IMEI and EID information.


If it shows MEID or SEID instead, your device does not support eSIM and cannot be used.
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