Each data package has an expiration date. Refunds for remaining data will not be accepted if the data has expired.
Compensation
Costs incurred for substitute phones, SIM cards, hotel phones, and other expenses not directly related to the customer's order will not be refunded.
Fraudulent Purchases
If there is evidence of abuse, violation of our service terms, or fraudulent activity related to our products and services, we reserve the right to refuse a refund. Investigation and approval procedures are required before any refunds are issued. We reserve the right to suspend any accounts related to fraudulent activity.
Accidental Purchase
If you have installed eSIM, it will be considered used, and refunds will not be accepted.
Incorrect Billing
If you have a reasonable and good faith reason to believe that the invoice content is incorrect, you must notify us within twelve (12) days from the date of the invoice and provide reasons for the incorrect invoice amount, along with evidence of the correct invoice amount.
Other Reasons
If your refund request does not fall under any of the above reasons, we will investigate your request on a case-by-case basis. If your refund is approved, a processing fee may apply. The maximum refund amount you can request must be equal to or less than the amount you paid.
