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FAQ

Problems with eSIM

I didn't receive the eSIM email in my inbox after placing the order.

A：

Please check if there are any emails from service@almondsim.com in the email account you provided with your order, including the spam folder.
Unable to install the purchased eSIM?

A：

1.

Please refer to the detailed installation instructions in the product description on the product page.

2.

If you are currently in Japan, there may be an issue with scanning our eSIM. Please try to activate it manually or wait until you reach your destination.

3.

If your activation status shows "currently activating" continuously, it will complete activation once you reach your destination. Please try again after you arrive.

4.

If you cannot find the option to add an eSIM on your phone following the manual, please confirm whether your phone supports eSIM.
*iPhones purchased in mainland China or Hong Kong do not support eSIM.
I completed the eSIM installation, enabled roaming, and set the APN according to the manual, but I still don't have network access.

A：

1.

Please first check if there are configuration files. If there are, you need to delete them and then restart your device.

2.

If it shows SOS, please manually select a network operator to see if there is any signal.
How can I check the usage of my current eSIM?

A：

You can check the current usage on your phone's cellular network page. Below are specific methods for some individual carriers:

For Smart eSIM in the Philippines: Dial *214# or send an SMS with the message 1515 to 214.

For others, please contact us via our official LINE account @014hhnww for confirmation.
My eSIM QR code wasn't scanned successfully, so why does my phone have another new line automatically?

A：

eSIM activation typically happens very quickly, sometimes it might show as unsuccessful, but it's already scanned. You can switch to the activated line and start using it directly.

For T-Mobile eSIM, the carrier might automatically download and install it onto your phone. If you have a secondary line with +1, you can switch to that line for usage.
I heard that enabling roaming abroad can incur high roaming charges, and I am very worried about this.

A：

Our eSIM does not incur any additional charges. If you're concerned about accidentally using the Japanese line, we recommend removing the Japanese SIM card or disabling the Japanese eSIM.
I already scanned the code in Japan, and I am concerned whether the usage days are being counted now.

A：

Generally, we do not recommend scanning codes in Japan, as some (such as Thailand or Vietnam eSIMs, etc.) may become activated immediately after scanning in Japan.

For others, usage days typically start counting upon reaching the destination.
The eSIM I bought includes voice calls. How can I find out my phone number?

A：

1.

For T-mobile eSIM： Dial "#686#". For AIS in Thailand: Dial "*545#".

2.

For other eSIMs:We apologize for the inconvenience, please contact us via our official LINE account @014hhnww for confirmation.
My phone cannot scan the QR code because it is SIM-locked. How can I unlock it?

A：

The specific steps to unlock are as follows: When you receive the "unlock code (unlock key)" from your contracted carrier, please receive it via email. Then, insert a SIM card from another carrier into your device and power it on. When the "SIM network unlock PIN" screen appears, enter the "unlock code" and select "Unlock".

We have provided the unlocking methods for Japan's three major carriers. Please check the following links:

DOCOMO https://knowledge.moshimore.jp/entry/docomo_sim_lock

AU https://nomad-saving.com/29954/

Softbank https://www.softbank.jp/support/faq/view/11403
I want to add more data or extend the validity period. How can I recharge?

A：

We apologize for the inconvenience, but as we are unable to recharge eSIMs, please contact the local carrier for assistance, or place a new order on the AlmondSIM official website. You will receive the QR code email immediately upon placing the order.