Find answers to your questions

manual
QR code
add
activating
MENU
"Cannot activate" - Unable to add to the phone
Almond,2024/10/12

If "Cannot activate" is displayed when scanning the QR code:

In this case, the eSIM may have been added successfully. Please check if a new network appears on your device. If it still does not appear, restart your device, reconnect to Wi-Fi, and try adding the eSIM again.


If the status changes from "Activating…" to "Activation failed":

In general, domestic devices cannot use international networks, so it is normal to initially see "Activating…" followed by "Activation failed." Please do not worry about this.


If you are concerned that the eSIM might activate earlier than expected, please turn off our network after seeing "Activation failed." 

Once you arrive at your destination, switch to our network and then enable data roaming within the network; the eSIM should be usable.