English
日本語 中文
To activate eSIM, please click here.
To activate a China SIM card, please click here.
To activate other cards, please click here.
✕
HOME>FAQ

FAQ

Find answers to your questions

manual
QR code
add
activating
MENU
eSIM
Notes on purchasing/using eSIM

How to get eSIM

Get eSIM email

Haven’t received the email

Does the phone support eSIM

How to Check SIM Lock

eSIM activation validity period

Using/Adding eSIM

Timing for Adding eSIM

How to Add eSIM (Android/iPhone)

Do not press "Switch to eSIM"

"Cannot activate" - Unable to add to the phone

"The eSIM is no longer valid"

"Activation failed"

"Activating…"

"Not compatible"

Can I change phone after adding the eSIM?

Do not remove the eSIM before the end of the package.

Troubleshooting

How to turn on and switch eSIM line

How to Check and Remove SIM Lock

About Data Roaming

About APN

About Network Selection/Carrier

About Configuration Profiles

About Network Settings Reset

eSIM Basic Questions

How to Use eSIM (iOS instructions)

How to Use eSIM (Android instructions)

How to Delete the eSIM

Other Questions

About T-Mobile eSIM

SIM card
Notes on purchasing/using SIM

Installation and usage settings

Troubleshooting

SIM Basic Questions

Other Questions

Search Results
Total 7
About Network Settings Reset
ForiPhone:GotoSettings→General→TransferorResetiPhone→Reset→SelectResetNetworkSettings.ForAndroid:GotoSettings→System→Advanced→ResetOptions→SelectResetWi-Fi,MobileBluetooth.EffectsofResettingNetworkSet
More
About Configuration Profiles
Domesticconfigurationprofilesmayaffectlocalsignalreceptionandcauseconnectionissues.Procedure:GotoSettings→General→VPNDeviceManagement,andcheckforanyconfigurationprofiles.Ifyoufindadomesticconfiguratio
More
About Network Selection/Carrier
Duetolocalsignalconditions,networkstabilitymaybeuncertain.Insuchcases,selectingadifferentcarriermightresolvetheissue.ForiPhone:GotoSettings→Cellular→TaptheaddedeSIMline→NetworkSelection→TurnoffAutomat
More
About APN
ForiPhone:GotoSettings→Cellular→TaptheaddedeSIMline→CellularDataNetwork.*Notethatonsomedevices,APNsettingsmightnotbeavailable,butpleasecheckthisoptionfirst.ForAndroid:GotoSettings→MobileNetwork→Tapthe
More
About Data Roaming
ForiPhone:GotoSettings→Cellular→CellularDataOptionsortaptheaddedeSIMline→DataRoaming.ForAndroid:GotoSettings→MobileNetwork→TaptheaddedeSIMline→DataRoaming.*TheterminologymayvarybyAndroiddevicemodel.If
More
How to Check and Remove SIM Lock
ForiOS:GotoSettings→General→About→SIMLockStatus.IfitshowsNoSIMLock,theSIMlockisremovedandthereisnoissue.IfitshowsSIMLockActive,theSIMislockedandneedstoberemoved.ForAndroid:GotoSettings→AboutPhone→Stat
More
How to turn on and switch eSIM line
iPhone:Ifthereisonlyonelineonthedevice:GotoSettings→Cellular→ToggleCellularDataonorofftoturnthelineonoroff.Iftherearemultiplelinesonthedevice:GotoSettings→Cellular→TapCellularPlansandtoggleTurnOnThisL
More

AlmondSlM-Best choice
for Global Travel

Get More

Other questions about
eSIM & SIM cards

Customer Support

Almond eSIM

Bigconnect coporation

2F,2-12-13 Shinjuku Antel Salon

Bld., Shinjuku, Shinjuku-Ku,

Tokyo To, 160-0022,Japan

Application for purchase My Page
Follow us
日本語/English/中文
Website Policy Privacy Policy
© 2024 Almond, Inc.