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Total 10
Do not remove the eSIM before the end of the package.
PleaserefrainfromdeletingtheeSIMuntiltheeSIMplanhasended.Deletingitmaypreventyoufromreinstallingit.AfterinstallingtheeSIMusingaQRcode,itcannotbereinstalledonadifferentphone.
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Can I change phone after adding the eSIM?
ItispossibletoaddmultipleeSIMstoasingledevice,butthesameQRcodecannotbeusedonmultipledevices.OnceaneSIMisaddedtoadeviceusingaQRcode,thateSIMcannotbeusedonotherdevices.TousetheeSIMonanotherdevice,adiffe
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How to Add eSIM (Android/iPhone)
AddinganeSIMgenerallyrequiresbeinginWi-Fienvironmentwithairplanemodeturnedoff.Iftheseconditionsarenotmet,youmaynotbeabletoaddtheeSIM.1.MethodUsingQRCode:theQRcodeisattachedintheemailfromus.Whenaddingt
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"Not compatible"
Settings→General→About→SIMLockPleasefollowtheabovestepstochecktheSIMlockstatusonyourdevice.IfitshowsNoSIMLock,theSIMlockhasbeenremovedandthereisnoissue.However,ifitshowsSIMLockActive,theSIMislockedand
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"Activating…"
BeforeDeparture:indomestic,yougenerallycannotuseforeignnetworks,soinitially,youwillseeActivating...followedbyActivationfailed.Thisisnormal,sopleasedon’tworry.Ifyou'reconcernedthattheeSIMmightacti
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"Activation failed"
Ingeneral,domesticdevicescannotuseinternationalnetworks,soitisnormaltoinitiallyseeActivating...followedbyActivationfailed.Pleasedonotworryaboutthis.IfyouareconcernedthattheeSIMmightactivateearlierthan
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"The eSIM is no longer valid"
WhenusingaT-MobileeSIMintheU.S.:TheeSIMactivationtimeissettoNewYorklocaltimeby11:00AMonthereservationdate.ScanningtheQRcodebeforethescheduledtimemayresultinthemessageTheeSIMisnolongervalid.Pleasescant
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"Cannot activate" - Unable to add to the phone
IfCannotactivateisdisplayedwhenscanningtheQRcode:Inthiscase,theeSIMmayhavebeenaddedsuccessfully.Pleasecheckifanewnetworkappearsonyourdevice.Ifitstilldoesnotappear,restartyourdevice,reconnecttoWi-Fi,an
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Do not press "Switch to eSIM"
IfyouaccidentallypresstheSwitchtoeSIMbutton,youmayseeeSIMhasbeenchangeddisplayedinthenetworkname.ThisactionmaycauseyourcurrentSIMcardtostopfunctioning.Toresolvethisissue,youwillneedtocontactyourmobile
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Timing for Adding eSIM
SomeeSIMsareactivatedfromthemomenttheyareaddedtothedevicebyscanningtheQRcode.Therefore,itisgenerallyrecommendedtoaddtheeSIMonthedayofdeparture.Addingitthedaybeforemayresultintheusageperiodstartingearl
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