FAQ
Find answers to your questions
How to get eSIM
Get eSIM email
Haven’t received the email
Does the phone support eSIM
How to Check SIM Lock
eSIM activation validity period
Timing for Adding eSIM
How to Add eSIM (Android/iPhone)
Do not press "Switch to eSIM"
"Cannot activate" - Unable to add to the phone
"The eSIM is no longer valid"
"Activation failed"
"Activating…"
"Not compatible"
Can I change phone after adding the eSIM?
Do not remove the eSIM before the end of the package.
How to turn on and switch eSIM line
How to Check and Remove SIM Lock
About Data Roaming
About APN
About Network Selection/Carrier
About Configuration Profiles
About Network Settings Reset
How to Use eSIM (iOS instructions)
How to Use eSIM (Android instructions)
How to Delete the eSIM
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Other questions about eSIM & SIM cards
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